How does the disconnect/reconnect process work?

You can pause your subscription during the off-season with no ongoing monthly fees. Here’s how it works:

• Give us 2–3 weeks’ notice before shutdown. A $150 one-time disconnect fee applies.
  
• In spring, give another 2–3 weeks’ notice. A $150 reconnect fee will be added to your first reactivated bill.

During disconnection:

• Cellular modem is disabled
  
• Meters removed from the SiteSync platform
  
• No alerts, diagnostics, or warranty support available
  
• Your warranty clock continues during the pause
  
• No pro-rated monthly bills for partial-month disconnects
  
• 5% Jamestown discount is paused until you’re reconnected and paid